About Us

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Our Mission

We are dedicated to ensuring financial protection for our policyholders by providing quality products and exceptional service through strong relationships with our brokers, while maintaining corporate financial security.

Five Foundations of UPC Insurance

Our financial strength assures our ability to pay claims

Your policy is worthless if the company issuing it can’t pay claims after a major event. UPC Insurance is tested in this regard, having paid claims on thousands of routine events and 16 separate tropical storms and hurricanes. Throughout it all, we remain financially sound. We have more than $245 million of equity capital and buy over $1.25 billion of additional reinsurance coverage to protect our policyholders.

Flexible product options meet unique needs

We offer a selection of customizable products, designed to provide affordable options with superior protection. For both residential and commercial lines, we listen to our agents to understand the needs of policyholders and develop products that meet these needs.

Timely, fair resolution of claims

We process all claims using professional in-house UPC associates who share our commitment to excellence. No matter the situation, we strive to provide all policyholders a timely response and fair resolution of their claims. The results are high customer satisfaction levels and claims complaint ratios among the lowest in our peer group.

We’re super-easy to work with!

We know you’re busy, so for both agents and policyholders, we want your experience of doing business with UPC to be easy and efficient. That means the ability to report claims and access policy information online, easy access to a UPC representative by phone to answer your questions, and much more.

Our sensible pricing supports everyone’s best interests

We pledge always to provide a price that accurately reflects the risk we are assuming in writing a policy. That is fair pricing, and in the long run it works to the benefit of agents and policyholders. We want to be competitive with other carriers, but we won’t cut prices to win business if it jeopardizes our financial stability and ability to pay claims in all circumstances.

Claims Philosophy

Interboro’s claims department handles all claims in accordance with state regulations. Any person who presents a claim is entitled to courteous and fair treatment from our claims representatives. The claims professional assigned to the claim will work diligently to establish and foster an atmosphere of equitable and efficient claims handling. It is the intention of Interboro’s claims department to promptly process all claims, to pay what we owe, and to protect the rights of our policyholders by investigating each loss completely, thoroughly, and with the highest regard for customer service.

Customer Loyalty

In addition to our dedication to outstanding customer service, Interboro Insurance remains loyal to its customers. In a market of constant change and uncertainty, Interboro Insurance is committed to its brokers and policyholders and will not eliminate a policy due to threats of natural disasters or climate changes.

Financial Stability Rating® of A, Exceptional, from Demotechfsr_a_blue

Financial Stability Ratings® (FSRs) are a leading indicator of the financial stability of Property and Casualty insurers. Demotech is a financial analysis firm serving the P&C industry. Demotech’s FSRs are recognized by Fannie Mae, Freddie Mac and HUD.